Frequently Asked Questions
Everything you need to know about your Scotch & Soda experience.
What are your shipping options and delivery times?
We offer standard and express shipping worldwide. Standard delivery typically takes 3-5 business days, while express shipping arrives within 1-2 business days depending on your location.
How can I return an item I purchased online?
You can return any unworn item with original tags attached within 30 days of receipt. Simply use the prepaid return label included in your package or generate a new one via our online return portal.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for buy-now-pay-later options.
Are your products sustainably made?
Yes, sustainability is at our core. A significant portion of our collection is made using organic fibers, recycled materials, and water-saving techniques as part of our commitment to the planet.
Can I track my order after it has been shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery in real-time.